Privacy policy
Last updated 12 October 2026 · Applies to the HassleRelief HR app (hasslereliefhr.com/app and the Google Play and iOS versions) and the public job-application pages.
The short version. HassleRelief HR is a staff-scheduling and payroll-prep tool used by small businesses. The business you work for (or own) puts information about its team into the app so it can schedule shifts, record hours and prepare pay. We store that information securely, never sell it, never show ads, and only share it with the services needed to run the app. You can see everything held about you and delete your account from inside the app.
1. Who we are, and who is responsible for your data
HassleRelief HR is operated by KELCO Holdings Ltd., Nassau, The Bahamas ("we"). Contact: privacy@hasslereliefhr.com.
If you are an employee, the business that added you to the app is the one deciding what to record about you (it is the "data controller"); we process that information on its behalf and for the purposes below. If you are a business owner, you are responsible for what you and your managers enter about your staff, and for having a lawful basis to do so under the Data Protection (Privacy of Personal Information) Act of The Bahamas or the equivalent law where you operate.
2. What we collect and why
| Information | Where it comes from | Why |
|---|---|---|
| Name, email, phone, role, position, start and end dates | Your employer, or you when you join | Identifying you in the app, sign-in, scheduling |
| Date of birth and NIB (National Insurance) number | You or your employer | NIB contribution forms (C-10), benefit claims, birthday greetings if the business turns them on |
| Pay rate or salary, pay history, deductions, bonuses, leave balances | Your employer | Preparing pay slips and statutory filings |
| Bank name, account number, branch and account type | You, if you choose to enter them | Preparing the employer's bank pay file |
| Shifts, availability, clock-in and clock-out times, breaks | Your employer and you | Scheduling, time records, pay |
| Clock-in location check | Your phone, only at the moment you clock in, and only if your employer has turned on the location check | Confirming you are at the workplace. We store whether you were in range and the distance in kilometres; we do not store your coordinates or track you |
| Profile photo, documents you upload (ID, certificates, doctor's slips), signatures on letters | You or your employer | Your staff file, sick-pay rules, employment letters |
| Chat messages, voice notes, attachments, task replies | You | Team communication and task tracking |
| Requests (time off, swaps, cover), sick and maternity claims, letter requests, accident reports | You | Handling those requests |
| Push-notification registration (a device token) | Your phone, if you allow notifications | Shift reminders, schedule and request updates, messages |
| Problem reports and suggestions you send us | You | Fixing and improving the app |
| Job applicants: name, email, phone, résumé, answers to screening questions, interview replies, optional photo | You, on a business's public application page | The business's hiring decision |
We do not collect advertising identifiers, browsing history, contacts, or anything from other apps on your phone.
3. Information kept on your phone
The app works offline, so it keeps a copy of your business's current data on the device you use (within the app's own private storage). For managers that copy includes the team's pay and bank details. Signing out, deleting your account, or uninstalling the app removes it. Please protect your phone with a passcode.
4. Who we share it with
We never sell personal information and we show no advertising. We use these service providers, each only for the purpose stated and under contract to protect the data:
| Provider | What they do for us | What reaches them |
|---|---|---|
| Supabase (hosted on Amazon Web Services) | Database, file storage, sign-in and live updates | Everything in section 2, encrypted in transit and at rest |
| Anthropic (Claude API) | The AI features: drafting schedules, job descriptions and HR letters, answering policy and business questions, screening applicants, summarising feedback | Only the text needed for the feature you use — for example the schedule text, a job description, an applicant's answers, or the facts for a letter (including names). Anthropic does not use this data to train its models |
| Resend | Sending email | Invitations, employment letters, applicant emails — the recipient's address and the message |
| Apple and Google push services | Delivering notifications | The notification's title and text, and your device token |
| WPX Hosting | Serving the app and this website | Standard web-server logs (IP address, time, page) |
Within the app, your employer and its managers can see your information; your teammates can see your name, position, shifts, availability and published leave, and the messages you post in team chat. Your pay, bank details, documents and personal contact details are visible only to you and your managers.
We will disclose information if required by law or a court order, and we will tell the business concerned unless the law prevents it.
5. How long we keep it
- Employment, time and pay records are kept by your employer for as long as the law requires employers to keep them (in The Bahamas, under the Employment Act and the National Insurance Act), and remain after you delete your account — see section 7.
- Voice notes are deleted 60 days after they are sent.
- Task attachments are deleted 90 days after the task is archived.
- Job applications are kept by the business until it deletes them or deletes the business.
- Everything else is kept while your account or the business exists.
- Deleted data leaves encrypted backups within 30 days.
6. Security
Data is encrypted in transit (HTTPS) and at rest. Every record is protected by row-level rules in the database that only let a signed-in person see their own business, and only managers see pay and personal details. Sign-in is by email and password; we never see your password. No system is perfectly secure, and if we learn of a breach affecting your data we will notify the affected business without undue delay.
7. Your choices and rights
- See your data: More → Privacy & data → Download my data gives you a copy of what the app holds about you.
- Correct it: your profile, bank details, availability and documents you can change yourself; pay and time records are corrected by your employer.
- Delete your account: More → Privacy & data → Delete my account. This removes your sign-in, photo, documents, personal and bank details, messages and settings at once. Your employer keeps the employment and pay records the law requires; they are no longer linked to any login. Full details: hasslereliefhr.com/delete-account.html.
- Notifications and location: controlled in your phone's settings; the app works without either.
- Complain: write to us first; you may also contact the Office of the Data Protection Commissioner of The Bahamas.
8. Children
The app is for workplaces and is not directed at children under 13. Where an employer adds a worker under 18, the employer is responsible for complying with the employment and data-protection law that applies to that worker.
9. Where data is stored
Our database and files are hosted by Supabase on Amazon Web Services in the United States. Our other providers (Anthropic, Resend, Apple, Google) also process data in the United States. By using the app you accept that your information is handled there under this policy.
10. Changes
When we change this policy we will update the date at the top and, for material changes, tell business owners in the app.
11. Contact
privacy@hasslereliefhr.com · KELCO Holdings Ltd., Nassau, The Bahamas.